If you did not receive your Print-at-Home tickets they may be in your spam filter or junk mail folder. We recommend that you check these locations before contacting us. If using a work email, your account may have filters that are blocking our emails - please contact your IT administrator to check.

Also, you may have entered your email incorrectly when placing the order or creating an account. Please double check your email inbox to make sure that you have received an account confirmation with your correct email address. Try logging in to your Moonee Valley Racing Club account. You may be able to print the ticket from there. Once logged in, select "My Orders", and click on the order number for the relevant order. You will then see an order number, and, if available, a link to download your tickets.

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